Refunds and Returns Policy

At La Gitana Premium Cigars, customer satisfaction is important to us. Due to the nature of our products, we have specific guidelines regarding returns and refunds. Please read this policy carefully before making a purchase.

Returns

Cigars and tobacco products are non-returnable once sold, in order to maintain quality, freshness, and hygiene standards. We do not accept returns for opened or used products.

Accessories and non-tobacco items may be eligible for return if they are unused, in original condition, and returned within 14 days of delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. Provide clear photos and order details so we can review the issue and arrange a replacement or refund where applicable.

Refunds

Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to reflect, depending on your payment provider.

Shipping charges are non-refundable unless the issue was caused by our error.

Exchanges

We only replace items if they are defective or damaged upon arrival. Exchanges are subject to product availability.

Order Cancellations

Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled or refunded.

Age Requirement

All purchases are restricted to individuals of legal smoking age. By placing an order, you confirm that you meet the legal age requirements in your location.

Contact Us

If you have any questions regarding refunds or returns, please contact us through our website with your order number for assistance.